Shipping

 

Free Shipping

At AMPS, we always ship fast and free to any of the 48 contiguous United States. Shipping to Alaska and Hawaii is also available, although a shipping charge may apply. Most orders ship within 24 to 48 hours, or faster if noted, and tend to arrive at their destination between two and seven business days. Items that are out of stock or custom-made may have longer processing times. Transit times is 2-4 days during Monday-Friday.

Once your order shipment is confirmed, you’ll receive an e-mail notification with shipping details and a tracking number.

As you shop, we provide shipping estimates directly on our site. These estimates refer to the date your order is expected to leave our warehouse, and do not include transit time.

Expedited Shipping

At this time, expedited shipping is not available.

Shipping Notification and Receipt

For most standard orders, a signature is not required upon delivery. In some cases, the carrier may elect to require a signature if they deem it necessary.

Missing Items

In rare cases, an order’s tracking number may show delivered before you have received your order. In this case please email info@allmypetsupplies.com and we will investigate. If the item cannot be located we will gladly ship a replacement.

Damaged or Defective Items

In the rare case that an item arrives with damage from shipping or manufacturing defects, please email info@allmypetsupplies.com and we will be glad to help start the return process or warranty claim, and ship a replacement.

Oversized Shipments

Some of our products are too large standard ground shipping size and must be sent by semi-truck or freight. As with any other order, standard freight shipment is free. In most cases a carrier representative will contact you directly to schedule a time for delivery.

Damage on Packaging

You must sign receipt of delivery on a freight shipment, but first, be sure to inspect the package and shipping materials for any signs of damage. If observable damage is present, refuse the shipment and do not sign the receipt. After refusing the order, please contact us so we can complete your claim and begin the return process. If damage is minor and you’d like to accept the shipment, write “Subject to Concealed Damage” on the receipt.

Damage on Product

After receiving your order, you should inspect the contents for any product damage, or “concealed damage.” If any damage is found, retain your copy of the delivery receipt and contact the carrier within 48 hours. If possible, take digital photos of the damage as well to further support your claim. After contacting the carrier, please contact us so we can help you complete your claim, and ship a replacement.